- You can pay for your order using the payment options shown at checkout. If paying via EFT or bank transfer please send the proof of payment to ac******@th*****.com. Please note that your order is not packed until we receive proof of payment.
- In all cases your payment is processed outside of our website (either by the online gateway chosen or your bank), we don’t see or store any of your financial information on our servers.
- Delivery for online orders is only within South Africa at this time to a physical address – we cannot deliver to P O Boxes or Postnet Suites.
- Orders placed and paid for over the weekends or on public holidays will be finalised and shipped the next working day. Our regular working days are Monday to Friday (public holidays excluded).
- Orders PAID FOR before 12h00 (noon) on a work day will be packed & shipped the same day where possible, alternatively the next working day (i.e. not on weekends or public holidays).
- Collection by our courier happens every work day afternoon, so you will receive your parcel anything from 1 to 4 working days later depending on where you are located, the day of the week and which service you choose at checkout.
- Our courier does not collect or deliver on weekends or public holidays.
- We do not offer same-day delivery. You are however always welcome to collect your order during office hours or send your own courier. Please choose collection from the shipping options.
- On completion of your order (i.e. when it is collected by our courier), we will send you a tracking number via email. You will be able to track your shipment via the link.
- Delivery is free for RETAIL orders over R600.
- Wholesale and Salon orders placed via the site will be charged for delivery. You do have the option to collect in Stellenbosch or send your own courier, in which case the address will be shared after we receive your payment for the order. Please note that if using your own courier make sure to send us the shipping docs on email once you have booked your collection, and ensure collection happens between 10am and 4pm Monday to Friday. We are not responsible for any loss or damage when using your own courier – please remember to warn them the contents are glass and therefore fragile.
- Our courier uses both volumetric weight and mass for their calculations. The store will calculate the shipping costs based on your cart weight and your location, and your options will be displayed at checkout. As these fees change based on the fuel price etc we cannot publish a full list here. Please contact us if you are not sure.
Our Return Policy
- If your order has been damaged in transit when using our courier please contact us and let us know so we can arrange a replacement.
- If the pump is found to be faulty or broken when opening the bottle please let us know so we can arrange a replacement.
- The shelf life of each product is shown on the attached expiry label. Product that has expired should be discarded.
Last update: 21 September 2020